Effective Date: 12/01/2022

At First Recovery BTC Limited, we are committed to delivering high-quality and professional cryptocurrency recovery services. Your satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased via our website: https://firstrecoverybtc.com (https://firstrecoverybtc.com/).

1. Eligibility for Refunds

Due to the nature of digital investigations and cryptocurrency recovery services, refunds are not guaranteed. However, a refund may be considered under the following conditions:

Duplicate payments were made by mistake.

Services were not rendered as described and no substantial work was initiated.

The client cancels the service within 24 hours of payment and before the recovery process has begun.

A technical error occurred on our platform that caused a service failure before any recovery attempt was initiated.

2. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

If the client has already received partial or full service (including consultations, investigations, data collection, or reports).

If the client provides incorrect or misleading information that impacts the recovery outcome.

If the client fails to cooperate during the recovery process (e.g., not responding to communications or withholding requested information).

If the outcome of the recovery is unsuccessful despite a legitimate and complete effort by our team.

If the refund request is made after 14 days of payment.

3. Refund ProcessIf you believe you are eligible for a refund, please submit a request by contacting us at:

📧 Email: info@firstrecoverybtc.com

📞 Phone: +16 134 162 968

Include the following information in your request:

Full name and contact details

Payment reference number

Date of transaction

Reason for requesting a refund

Any supporting documentation

Our team will review your request and respond within 5–7 business days. Approved refunds will be processed back to the original method of payment within 10 business days.

4. Chargebacks

We strongly advise contacting us before initiating a chargeback through your bank or payment provider. Filing a chargeback without prior communication may be considered a breach of our Terms of Service and could result in a ban from future use of our platform.

5. Policy ChangesFirst Recovery BTC Limited reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated effective date.

If you need help or have questions regarding this policy, feel free to reach out. We’re here to support you on your recovery journey.